Help & Support

Everything you need to know about using TulisJadi, credit rules, and payments.

How do credits work?

1 credit allows you to create 1 Standard writing output. 2 credits allow you to generate 2 alternative versions or 1 Detailed version. Credits never expire.

What happens if a generation fails?

If a generation experiences an API timeout, model formatting error, or is refused by moderation checks, any reserved credits are automatically refunded to your wallet immediately.

Can I edit the generated writing?

Yes! Copying, manually editing, and saving your edits in history costs zero credits. AI-assisted re-generation counts as a new billable generation.

What payment methods are supported?

Payments are processed securely via Midtrans Snap, supporting QRIS (Gopay, OVO, ShopeePay), bank transfers, and local payment methods.

Still have questions?

Our team is here to assist you with account, credit, or billing inquiries.

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